今年黑五不知道大家都剁手了吗?下单后迟迟不发货,下错单想退货?英文又不是很好怎么办?下面给大家分享下海淘常用英语解释汇总,希望能够帮到大家!
1、取消订单:
下错单或下完单不想要,找客服按以下模板发邮件即可:
Hello!My order number in #xxxx,which was placed on(订单日期),While now i did’t need all the goods of this order . Please help me to cancell it.(你好,我的订单号是xxx,在几月几号下单的,现在不需要了,请帮我取消订单)
2、 申请退货:
如果已经发货,就需要做退货处理,找客服申请退货标签可按以下模板发邮件:
Please check if it is the return label created by your side,I will appreciated if you send me the returnlabel so that I could send it back to you ,Thank you.(请确认是否提供退货标签,如果你能发我退货标签,我将非常感谢并寄回包裹)
3、催单发货:
下单后网站迟迟不发货,又怕缺货被砍单,可以按以下模板找客服催单:
Hello! My order number is xxx,which was placed on(订单日期),I kindly request you accelerate the processing ,thank you。(我的订单号是xxx,几月几号下单的,请快点发货,谢谢)
4、追问客服单号
如果客服说已经发货,自己查不到,可以按以下模板想客服询问单号
Is it possible that I have the traking nurmber of it?Thank you!(能否告知快递单号,谢谢)
5、修改送货地址
下单后发现地址不对,可以找客服修改送货地址
Hello! My order nurmber is xxx,which was placed on订单日期),Is there any chance I could change my shipping address?The new address is XXX,thank you.(你好,我的订单号是xxx,几月几号下单的,我能否修改下送货地址,新地址是xxx,谢谢)
6、 退差价
下单后发货产品降价了,或者活动升级了,可以找客服尝试申请退差价。
Hello!My order nurmber is XXX,I have purchased the item from your website only to notice a few days later that it’s 20% off。Could you refound me price differences?thanks!(你好,我在你们网站买了这件商品没几天就降价了,能否帮我没退回差价,谢谢!)